Introduction Millennials have had their heyday; now it’s time for Gen Z to shine. To engage the first fully immersed digital native generation, businesses need to start capitalising on technology to win the war on talent. Talent shortages are among the biggest barriers to business growth Right now, practically every business is struggling to find and keep skilled people. There are many reasons for this, from the pandemic which sent shockwaves through the workforce to the ‘Great Resignation’ which saw a global quitting spree in record numbers. But the thing that’s shaping recruitment the most? It’s the new demands that Generation Z is placing on the workplace.

Introduction Companies are increasingly recognising the power of customer experiences for building loyalty and securing sustainable growth. But how do you make your customer experience better, and how exactly does technology help?. Improving your customer experience (CX) isn’t just the right thing to do; it could be a major driver of future revenue. PWC research shows that 86% of buyers are ready to pay more for great customer experiences, and they are 3.5 x more likely to repeat business and advocate for your brand. An investment in CX can also improve internal profitability markers such as the cost to acquire a customer, says Harvard Business Review. Unhappy customers are lost customers, after all. While something as simple as saying ‘thank you’ to customers after a purchase can make them feel special and cared for, there is no shortage of ways to connect with customers. Rather than a singular action, it’s better to think of CX as an ongoing, iterative journey of many moving parts. Powering the journey — and simultaneously driving brand loyalty and sales growth — is technology; this likely will include tools you’re already using like your CRM. In this post, we’re looking at five ways to create breakthrough CX experiences using technology.

Introduction Digitalisation can be a gamechanger for SMEs but it needs to be part of a wider strategic plan to develop your business. Choosing the right digital products is key to delivering fast and sustainable results. For today’s SMEs, competition is rife wherever you look. In the start‑up phase, you need to win market share to survive; in the rapid‑growth phase, you need to refine your processes for scalability to beat out established, mass‑market‑ready brands. If you overcome these challenges, then you will typically reach the maturity phase where cost control, optimisation for profitability and innovation become the focus. At every stage, if you don’t make every effort to differentiate yourself from your competitors, you may well fall behind and lose the race to the top. This lifecycle is not new. But what is atypical is the pace at which market conditions are changing, forcing SMEs to respond—and quickly.

Embarking on a business transformation through technology requires a good understanding of these 10 questions. Question 1 Could IT make new competitors more agile and gain more market share? There’s no doubt about it—technology is a competitive weapon. Companies can use it to solve critical problems, slash time-to-market, build barriers to competitor entry and even, sometimes, to completely reinvent the way business is done in an industry. From grooming (Dollar Shave Club) to bookselling (Amazon), the restaurant industry (Deliveroo) to banking (Starling, Revolut), traditional players have had to catch up or die. Where are your competitors in the race to innovation?

During the course of IT consultancy, we encounter clients who are frustrated by the way their IT infrastructure has failed to deliver on their expectations. A succession of poor IT investments which have never yielded the kind of returns desired. They approach us looking for leadership to rectify their historical failures and revolutionise their relationship with technology. When analysing the reasons for their previous failures there are some consistent themes which crop up time and time again.

MSPs and cloud providers in line for legal regulations after government consultation. Government officials have issued their response to a cyber security consultation held earlier this year looking at possible changes to the Computer Misuse Act. Now the responses have been digested it is looking increasingly likely that information security practices are going to become a matter of a legally binding framework of responsibilities.

More and more SMBs are migrating to the cloud and that is not a surprise considering the numerous benefits the cloud can offer them. For a SMB, the cloud is a cost efficient and secure answer to their growing data needs and IT security requirements. The cloud grows with them and lets them scale their business without worrying about a corresponding rise in IT costs. Plus, with the cloud, the important aspects of security and backups are mostly taken care of by the cloud service provider. And then, there’s the convenience of any-time-anywhere data access.

A business continuity plan is the blueprint you need during an emergency to keep your business running smoothly. If you don’t already have one, here are 3 key reasons why you should focus on creating one ASAP.

Even companies with IT staff on their payroll can’t deny having an MSP onboard offers benefits that exceed what they get from having just an in-house team. This blog explore 5 lesser known reasons why the co-managed IT model is popular.

Here are the four key IT challenges that businesses need to meet in terms of their IT provision, if they are going to increase productivity and decrease costs.