Before you can measure success you must first identify what it is you are measuring. In this guide we offer a general list as a starting point covering 7 major KPIs to consider. This is by no means an exhaustive list, there will be many KPIs which are specific to your business or industry. Similarly we don't necessarily use all of these with every client. We work with each client individually to gain insight and understand the KPIs needed to provide effective reporting to facilitate strategic planning.
The short guide covers the basics of the following
- Budgeted spend vs actual spend
- On-time delivery of projects
- Service levels / Average time to resolve a problem
- Uptime vs planned and unplanned downtime
- Recovery Point/Time Objectives
- Mean time between failures
- Mean time to recovery
Download the full guide here. To see this guide and more like it take a look on the resources and downloads pages.
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